One of the first obstacles is the phone – our main number was well published and we didn’t want to change or publish individual cell phone numbers. Impulse Advanced Communications helped us do that with a voice over IP system (VOIP). We have one main phone number and when a caller selects an extension, the system routes the call to that employee. Some of our employees also route that call to their cell phone, so they never miss a call. Either way if you do miss a call, the system sends an email with a recording of the voicemail, so you can listen to it on the go, and/or forward it around to other e
- Empower qualified employees to work independently and take pride in their work
- Be crystal clear about which decisions an employee can make on their own, and which ones need approval or at least notification
- Train everyone to give status updates frequently. This doesn’t come naturally to most people, who want to wait until something is finished and then “wow” everyone with their accomplishment. Or, people tend not to speak up in the opposite scenario when something is preventing them from finishing a task and they are getting behind.
- Train everyone to give status updates – good or bad – and then be predictable and consistent in your response. Also show thanks for the update, give positive feedback, solve a problem if needed, and ask for another check-in soon.
- Schedule daily, or regular, virtual staff meetings. Whether it’s 15-minutes or 1 hour, schedule a predictable time for everyone to get on the phone or computer and share their progress, questions, and accomplishments.
- Even though work-from-home hours are more flexible than office hours, we adhere to a certain decorum that respects traditional work flow – we discourage texting before 8 a.m. and after 8 p.m.
- We also discourage our employees from emailing after hours. Work life balance is important and middle of the night emails do not send the right message of professionalism.